Customer focused service: regular management visits, customer service training and member feedback surveys

Visible and effective management, including quality audits and ongoing training and mentoring of the on-site team

Monthly health and safety audits maintain a focus on exemplary health and safety standards

Highly trained and motivated staff in branded uniform

Introduction of specialist equipment and chemicals to improve standards

Communication plan supported by a round-the-clock helpdesk

Supervisors are trained to NVQ Level 2 and undertake audits of staff performance