How Cleaning Can Help Customer Experience

How Cleaning Can Help Customer Experience

Let’s face it; first impressions count. We only have between 3-5 seconds to leave a good lasting first impression. And that is why it is so important to ensure that your front of house, and customer facing sections of your business are kept clean, tidy, fresh and help to leave good impression. Not only that, you want to ensure that your customer leaves your business feeling positive about their time on site; ultimately you want them to recommend your services to their friends and family – both online and offline. So, what can you do to ensure that your customers, guests and visitors are left with a good lasting impression? In this short article, allow us to share with you our top four tips that you need to put into good use! Monitor High Traffic Areas In every business, office, or lobby, there are areas that are going to experience a higher amount of footfall than other areas.  Of course, more traffic means an increased amount of dirt on the floors, smear marks on door handles, windows and maybe walls etc. However, as this will normally be the first impression any visitor has on your business, it is important that you may particular attention to this area and have it cleaned on a regular basis. But, Don’t Neglect the Quieter Areas Either…. Although high traffic areas should be a priority, it does not mean you or your cleaners should neglect the areas with less traffic. Be sure to hire professionals whom can check every nook and cranny and can put in a plan of action that ensures even the...
Commercial Hotel Cleaning, How, Why, Areas, Services, a Helpful Guide

Commercial Hotel Cleaning, How, Why, Areas, Services, a Helpful Guide

Clean hotels are important, and the management involved in keeping a hotel clean can be a headache, fraught with questions like where do I start? what type of cleaning do I need? What standards of cleaning are out there and many more. So, we’ve done our research and we know, without question, that cleanliness is the number one top priority for hospitality guests and customer experience. Let’s start with an overview of the most basic question of them all, then we’ll go into more detail. What is commercial hotel cleaning? It’s a more thorough, high standard and industrial method of deep cleaning wholesale areas at once, designed to work around the busy functions of a hotel and often using industrial machinery and high-grade cleaning materials designed for fast deep cleaning. According to research from facilities and building maintenance specialists Direct365, has found that 80% of people would leave a hotel if it didn’t meet their hygiene and cleanliness expectations.  Why Are Clean Hotels Important? Negative reviews on social media such as YouTube, Twitter, and Facebook concerning cleanliness could potentially lose any hotel a large number of future customers from using the hotel, not to mention discouraging current customers from visiting again. Not only does unclean linen and towels, cobwebs on the ceiling, ensuite areas not cleaned to a high level or layers of dust on the furniture look unappealing, it can also cause untold Health and Safety issues which could potentially ruin the reputation which you’ve worked hard to build! Did you know: Some of the highest offenders in a hospitality setting for bacteria are TV remote controls and...